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Return the product
It happens, but very rarely, that the product works not as good as expected: not all shots are done, the fuse burns out and the firework does not work, etc. If such an incident happened with products, which you bought in our e-store, and you want to exchange it or return the money, fill in this form and attach a photo or video of the defective product.
After sending the form, you can pick up a new or similar product in any of our stores, or we will deliver it to you for free. Refunds are only possible with a personal presence in our store.
>Make sure to bring the defected product back to us!
Indicators of defective products subject to change:
- the firework did not shot all charges: some pipes still contain charges
- the fuse burned out, but the firework did not start
one of the charges worked in a pipe, damaging the whole construction of the product
- You think it will be fair to get money back or to replace the product
Indicators of products not subject to change:
- the firework completely shot off all the charges very quickly / slowly, not as it is written on the site;
- the product fell on its side during operation;
- You think that the effects do not correspond to what you saw on the video clip on the site.
If you have any questions, we will be glad to answer them by phone number 5888 8878.